B.Sc. Hotel & Catering Management

• Being the first of its kind we have had numerous achievements within and outside the college campus. Many students who have been with us in the past have been placed in reputed hotels and are currently in high postings. We have also participated in many skill and practical oriented exhibitions and competitions. As much as skill requirement is instilled students, academic knowledge is also honed.THE RESULTS WE AIM AT PROVIDINGTo enhance and develop the personality of the student to be industry specific.We train the students to have the required knowledge of communication and skill that is expected of the organization.Our aim is to make sure that traditional knowledge along with modern technique and technology is inculcated.After the students have completed the course, they will be fully eligible to attain good placements at reputed industries.The learning outcomes of B.Sc. degree in Hotel and Catering Management gains knowledge in the main areas of the hotel that are front office, housekeeping, food and beverage production and food and beverage service along with other industry related necessities such as law, accounts, etc.

  Food production:

  Cooking skill and recipe knowledge of various foods, basic and advanced menu planning along with a balanced diet with regard to the health and type of occasion.

  Food service:

  Food & Beverage service classes with In-room dining, Buffet, banquet arrangements, table service and wine/ alcohol serving knowledge.

  Front office:

  Room reservation, registration and reception, guest occupancy knowledge, legal documents for reservation & registrations, Telephone call handling, foreign currency exchanges, handling HMS and PMS (property management system), concierge, up-selling and upgrading, etc.,

  House-keeping:

  Housekeeping management, includes maintaining hygiene and sanitation, decoration, Laundry and linen management, ergonomics etc.

Being the first of its kind we have had numerous achievements within and outside the college campus. Many students who have been with us in the past have been placed in reputed hotels and are currently in high postings. We have also participated in many skill and practical oriented exhibitions and competitions. As much as skill requirement is instilled students, academic knowledge is also honed.

 

A) Personal Effectiveness Competencies

Inter-personal skills: The students display skills to work with people

Integrity: The students display accepted social and work behaviour

Professionalism: The students maintain a good opinion, and courteous behaviour that is expected from a person who are trained to perform a profession well and appear trained and to uphold ethical standards as required by good human beings.

Initiative: The students are eager to learn and willing to work hard and take on new responsibility.

Willingness to Learn: The students will go all the way to learn new information for all problems- current and future.

Dependability & Reliability: The students are displaying responsible behaviour at work

B) Academic Competencies

Reading Comprehension: The students are able to read and comprehend instructions, directives, policies & procedures, training material, newsletters, sales promotions and business letters

Business Writing: The students are able to use common English to reply to customers, write messages for guests, entries in the log-book, write reports and letters.

Arithmetic: The students are able to use and calculate on a Electronic calculator about percentages, averages, addition and subtractions, divisions and multiplications so as to add, subtract, divide and multiply, calculate rates, taxes and other charges and able to convert foreign currency into Indian currency.

Basic Computer Skills: The students have knowledge of Use of Computer and related application for reservation, check in/check-out process, or to convey and retrieve information, or able to send e-mail or browse for information on the internet.

Communication Skills: The students are listening and speaking in the correct manner so others person understands what you are trying to convey. English is the language of communication used in luxury hotels with Supervisors, Co-workers and Guests.

Locating & Using Information: The students have meaningful way to find the necessary information and recognize crucial information required for the profession.

C) Workplace Competencies

Business Fundamentals: The students have a general knowledge of business process of inputs, process and outputs and the importance of study of management.

Team Work: The students understand the importance of Team work at work place.

(Work done by several members with each member responsible for their part but all subordinating individual eminence to the efficiency of the team, in order to deliver goods and service to the expectation of customer, and complete assigned task.)

Adaptableness and Flexibility: The students have learnt to adapt and to consider multiplicity in the work place

Customer Oriented: The students are involved with the surroundings to look for ways to find out information on what the Customer needs.

Problem Solving & Decision Making: The students apply decision making techniques to unravel problems & critical opinion skills to help grow the dealing and/or to resolve inconsistency among the team members.

Planning & Organizing: Time being precious, the students have learned to work to manage time effectively and efficiently, to plan and prioritize task and accomplish assigned tasks in time.

Applied Technology: The students will develop capabilities to understand, operate and maintain electrical, electronic and mechanical equipments are in working condition.

D) Professional Competencies

Hospitality Principles and Concepts: The students have knowledge of the principles & concepts of hospitality.

Hospitality Operations and Procedures: The students perform all activities associated with front office, restaurant, housekeeping and setting up of kitchen, supervising, guiding and providing services to meet the standards of guest requirements; display performance of the operations as required in the hotel industry

Customer Service & Cultural Sensitivity: The students pay attention to customer needs & go all the way to provide modified assistance to meet those needs of the customer.

They understand the workings of cultural mixture and understand their impact on the different areas of the hospitality industry

Quality Assurance & Quality Control: The students have knowledge of material, methods, products and services to meet the standards of guest requirements at all times (before, during and after guests visit)

Sales & Marketing: The students know to promote and sell hotel services and able to generate and convince customers.

Guest Services: The students understand standard operating procedures related to details of the guests upon check-in and check-out and express tourist information of the city and surroundings and also important tourist attraction in the region.

General Hotel Operations: The student has comprehended the important operational areas of Hotel functions (Front Office, House-keeping, Kitchen and Restaurant, Human-Resource, Marketing, Maintenance and Security) and the organizational structure, the different types of hotel services being offered and role each department plays in the hotel to be efficient.

Health & Safety: The student has Knowledge of state regulations governing safety and security of guests and employees, importance of hygiene, sanitation, and care taken that no food poisoning or food adulteration affects the guests or employees.

Law & Regulations: The student has the Understanding of relevant laws and state policy that relate to the provision of accommodation, boarding, contracts, employment, welfare, etc

The learning outcomes of B.Sc. degree in Hotel and Catering Management gains knowledge in following areas:

1. Cooking skill and recipe knowledge of various foods around a world and basic knowledge on menu planning for different occasions with balanced diet.
2. Food & Beverage serving knowledge includes In-room dining, Buffet, banquet arrangements, table service and wine/ alcohol service.
3. Room reservation, registration and reception knowledge, guest occupancy knowledge, legal documents for reservation & registrations, Telephone call handling, Foreign currency exchanges, handling HMS, concierge, up-selling and upgrading, etc.,
4. Housekeeping management knowledge includes maintain hygiene and sanitation, decoration, Laundry and linen management, ergonomics
5. Marketing and promotion skills to sell the hotel products and services, also concentrating into public relations.
6. Entrepreneurship knowledge involves Licensing and permits requires to open a firm, other legal documentations, contracts and agreements, Labour laws, etc.,
7. Promote the managing skill and ability, developing leadership qualities, Motivating and recruiting process.
8. Communication competency and business correspondences, business writings, record, registers & log book writing and keeping.
9. Promote the indenting, purchasing, issuing knowledge, Cost control and waste control, Budget preparation, operational planning’s
10. A customer /Guest relation activity includes customer history management, handling guest complaints, guest satisfaction and promotions.
11. Professionalism and inter personal skill develops behavior and attitude towards the guest and cross cultural communication management, integrity and social responsibilities.

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